FAQ

Where does Midgard ship to?

We provide free postage with Australia Post anywhere in Australia. At this stage, we don't ship internationally but if you are based outside of Australia and are super keen for one of our products please visit the Contact page and let us know. We'll organise something special just for you!

How long does shipping usually take?

Shipping usually takes between 3 to 7 business days, depending on Australia Post. We try to get all orders out the same day if not the day after, but we are a small business so sometimes we have stock shortages. If this occurs we will get in contact and let you know how far off your order is, giving you options for alternatives or refund.

What payment methods does Midgard accept?

We accept Visa, Mastercard and American Express as well as PayPal.

What is the Midgard refund policy?

We will refund your purchase if you are not 100% satisfied within the first 30 days. We will replace any product that is determined to be faulty or failing within 12 months from date of purchase. Simply contact us through the website and we will provide you a return address. We will refund the original order price plus the cost of return postage (please include the postage receipt with your return).

How safe is my personal information and credit card details with Midgard?

We will never abuse, share or sell your personal information with any person, business or organisation. No exceptions, no gray area, no nonsense.

As for your credit card details, we run our store on world class platform, Shopify which uses top of the line security and runs some of the worlds biggest online stores. We have complete faith in the platform.